Conflict management, communication and personality strengthening
Employees in the hotel industry
Career opportunities
BUTLER BUREAU offers a special workshop on the subject of "Conflict management, communication and personality strengthening for hotel employees". The aim is to better understand yourself and the needs of the customers and thus to be more satisfied and thus more successful in the daily work in the hotel.
Use
Pleasure instead of frustration at work. Better understanding and problem-solving skills in dealing with very demanding clients. Higher satisfaction, motivation and job security. Found again
Self-confidence and self-esteem.
Participants
The workshop is aimed at employees in top hotels. The close proximity and the very personal service for your customers result in special challenges for you, which this workshop addresses in a practical and solution-oriented manner.
Content
Confidence building
Getting to know and respect one another is the basis for good cooperation
communication
How do I communicate “correctly” - verbal and non-verbal communication
conflict management
Learning to deal better and more easily with tensions and conflicts
Interviewing
"It is less important WHAT you say than HOW you say it."
coping with stress
Get to know and disempower stressors
Gaining internal security
To be (more) sure of yourself and thus master challenges and criticism better
date
Dates ongoing
Course duration / times
Fri: 4pm - 9pm, Sat: 9am - 4pm in Vienna
Course costs
EUR 570, - including 20% sales tax